Thank you for shopping at snalans.com. We want you to be completely satisfied with your purchase. If, for any reason, you need to return or refund an item, rest assured we are here to assist you. Below is our refund and return policy.
1. Return Period
You may return unused items in good condition within 30 days from the date of receipt. A full refund or exchange is available (excluding shipping costs).
2. Return Conditions
- Items must be unused, unwashed, and include all original tags and packaging in pristine condition.
- Include the original invoice along with all original accessories, manuals, and packaging materials when returning.
- Some custom items or products marked as “final sale” may not be eligible for return.
3. Return Procedure
- Contact our customer service team to explain the reason for the return and obtain a Return Merchandise Authorization (RMA) number.
- Attach the provided RMA label to the item to ensure proper processing of the return.
- Ship the item to the provided return address within 15 days of receiving the RMA.
- Use a trackable shipping service for returns. The risk and responsibility transfer to you once the item is shipped.
4. Refund Procedure
- Once the returned item is received and verified to meet our return policy, a refund will be processed within 15 business days.
- Refunds will be issued to the original payment method.
- Please note that additional processing time may be required by your bank.
5. Exchange Procedure
- If you wish to exchange an item, please specify the details of the desired exchange item when contacting customer service.
- Exchange items will be shipped to the designated address at no additional cost.
6. Non-Returnable Items
The following items are non-returnable:
- Any custom-made products.
- Any intimate apparel, such as underwear or swimwear.
- Any opened cosmetics or personal care products.
- Any software or digital products that have been activated or downloaded.
7. Shipping Costs
- Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
- For defective or incorrect items, we will cover the cost of return and reshipping.
8. Contact Us
If you have any questions regarding refunds or returns, please contact our customer service team:
Email: [email protected]